We ship worldwide. Orders are normally prepared within 1–3 business days after payment confirmation. Most available services currently estimate 2–6 business days after dispatch, depending on destination and method. These are carrier estimates rather than guarantees; customs, weather and carrier disruption can add time. The delivery methods, current estimate and exact price available for your address are shown before payment.

Email info@survival-hub.com within 30 days of delivery and include your order number, the item involved and the reason for the return. Please wait for our return instructions before sending anything. Free 30-day returns are available on all products except detox and supplement products. Approved change-of-mind returns for detox or supplements must be unopened, unused and in their original sealed packaging; return postage is paid by the customer. If an item is damaged, defective or incorrect, contact us with photos and we will arrange the appropriate solution and cover approved return shipping.

Applicable sales tax is included in the price or total shown. For destinations outside the EU, customs may still assess import duties or handling charges when the parcel arrives. These charges are set by local authorities and are not controlled by Survival Hub. U.S. import charges can be around 15%; rates in other countries may be similar, lower or higher. Any percentage is an estimate rather than a guarantee.

Yes. Survival Hub has delivered to customers across 28 countries and counting. Only the services currently available for your destination appear at checkout. Email info@survival-hub.com if you would like us to check a destination before ordering.

Orders are normally prepared within 1–3 business days after payment confirmation. Most available services currently estimate 2–6 business days after dispatch, depending on destination and method. The estimate shown at checkout for your address is the most relevant. Carrier estimates are not guarantees, and customs, weather or carrier disruption can add time.

Tracked, Tracked & Insured and Express services include tracking. Economy availability and tracking level vary by destination. When tracking is included, we email the tracking link after dispatch. Please allow time for the carrier's first scan to appear.

Free 30-day returns are available on all products except detox and supplement products. Eligible items must be unused and returned in their original packaging with tags and accessories where applicable, together with proof of purchase. Detox and supplement change-of-mind returns are accepted only if unopened, unused and in their original sealed packaging; the customer pays approved return postage. Damaged, defective or incorrect items are covered regardless of category.