SHIPPING & RETURNS

 

Clear costs. Clear timelines. No surprises at checkout.

 

WORLDWIDE SHIPPING

 

Trusted by customers across 28 countries—and counting. The delivery methods, prices and current estimate available for your destination are shown before payment.

 

PROCESSING

 

Orders are normally prepared within 1–3 business days after payment confirmation, excluding weekends and public holidays. If high demand or a stock delay affects your order, we will contact you.

 

DELIVERY OPTIONS & ESTIMATES

 

• Economy: best-value delivery

• Tracked: tracking included

• Tracked & Insured: tracking and shipping protection included

• Express: the fastest tracked and insured option where available

 

Only the services available to your destination appear at checkout. Most current services estimate 2–6 business days after dispatch, depending on destination and method. These are carrier estimates rather than guarantees; customs, weather and carrier disruption can add time.

 

SHIPPING COSTS & FREE SHIPPING

 

Your exact delivery cost is shown in the cart and checkout before payment. Free shipping is available on qualifying orders in selected destinations and is applied automatically when your cart qualifies.

 

DUTIES & TAXES

 

Applicable sales tax is included in the total shown at checkout for all destinations. Orders delivered outside the European Union may also be subject to import duties, customs fees or carrier handling charges imposed by the destination country. For deliveries to the United States, import charges may currently be around 15% in many cases, although the final amount depends on the product, country of origin and customs assessment. Similar charges may apply in other non-EU destinations, but rates vary. Any import charges not expressly included at checkout are the recipient’s responsibility.

 

SPLIT SHIPMENTS

 

Products in one order may arrive in separate packages. You will not be charged extra because an order is split.

 

LATE, LOST OR DAMAGED ORDERS

 

If an order is late or has not arrived, email us within 14 days of the estimated delivery date. If it arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will work with the carrier and provide the appropriate replacement or refund.

 

If tracking shows “delivered” but the parcel is missing, check the delivery location, neighbours and carrier first, then contact us promptly. Theft after confirmed delivery is not covered unless the selected service includes applicable shipping protection.

 

FREE 30-DAY RETURNS

 

Free 30-day returns are available on all products except detox and supplement products. To qualify, items must be unused and, where applicable, unworn; returned in their original packaging with tags and accessories; and supported by proof of purchase. Contact us before sending anything so we can provide the correct return instructions and return method.

 

DETOX & SUPPLEMENT RETURNS

 

Detox and supplement products may be returned within 30 days only when unopened, unused and in their original sealed packaging. For product-safety and hygiene reasons, opened detox or supplement products cannot be returned for a change of mind. Return postage for an approved change-of-mind return of a detox or supplement product is paid by the customer.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

 

Damaged, defective or incorrect items are covered regardless of product category. Contact us within 7 days of delivery with your order number and clear photos. We will cover the approved return shipping and offer a replacement or full refund, according to your preference and the circumstances.

 

REFUNDS

 

After an approved return is received and inspected, we process the refund to the original payment method within 1–2 business days. Your bank or payment provider may need additional time to display it. Original delivery charges are non-refundable unless the item was damaged, defective or incorrect.

 

START A RETURN OR ASK US FIRST

 

Email info@survival-hub.com with your order number, the item and the reason. Please wait for return instructions before sending anything. If you are unsure about delivery to your country, contact us before ordering and we will help. Your statutory consumer rights are not affected.