TERMS & CONDITIONS
ORDERS, PRICES & PAYMENT
These Terms & Conditions apply when you use survival-hub.com or place an order with Survival HUB, Stockholm, Sweden. By ordering, you confirm that you are at least 18 or have permission from a parent or guardian and that the information you provide is accurate.
Product descriptions, images, prices and availability are kept as accurate as possible, although packaging or colour may vary and errors may be corrected. An order is accepted when we confirm acceptance or dispatch. We may cancel or limit an order because of stock, pricing or payment errors, suspected fraud or delivery restrictions. If payment has been collected, the affected amount will be refunded. Prices are shown in USD unless stated otherwise. Applicable sales tax is included at checkout. Payments are processed securely by third-party providers; Survival HUB does not store full card details.
CLEAR TERMS. NO SURPRISES.
SHIPPING, TAXES & DELIVERY
Orders are normally prepared within 1–3 business days after payment confirmation, excluding weekends and public holidays. Checkout shows the delivery services, price and current estimate available for your address before payment. Most current services estimate 2–6 business days after dispatch. Carrier estimates are not guarantees, and customs, weather or disruption may add time.
Applicable sales tax is included at checkout for all destinations. Orders delivered outside the European Union may also incur import duties, customs fees or carrier handling charges. For U.S. deliveries, import charges may currently be around 15% in many cases, although the final amount depends on the product, origin and customs assessment. Any charge not expressly included at checkout is the recipient’s responsibility. Products may arrive in separate packages at no extra shipping cost.
RETURNS, REFUNDS & GUARANTEES
Free 30-day returns are available on all products except detox and supplements. Contact us first for return instructions and, where applicable, a prepaid label. Items must be unused and in their original condition and packaging.
For hygiene and safety, detox and supplements may only be returned for change of mind when unopened, unused and factory-sealed; the customer pays approved return postage.
Damaged, defective or incorrect items are covered across all categories. Contact us with your order number and photos. We will arrange a replacement or refund and cover approved return shipping. Refunds go to the original payment method after inspection. Statutory rights are unaffected.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments